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Human Resources in Charge: Why the Future of AI at Work Should Be Led by HR

AI & HR
Human Resources in Charge: Why the Future of AI at Work Should Be Led by HR

Artificial intelligence is no longer a distant trend — it's fully integrated into how organizations operate, evolve, and thrive. As companies race to adopt AI, there’s a growing consensus about who should lead this transformation: the Human Resources (HR) department.

Recent statements from IBM’s CHRO, combined with global reports from Mercer and Deloitte, highlight a profound shift in how HR is perceived: no longer just a support function, but as a strategic architect of the AI-driven workplace.

HR is uniquely positioned to lead AI adoption

According to IBM, HR professionals are best equipped to lead the transformation because they understand how people work and what they need to thrive [Deloitte 2025]. This aligns with Mercer’s Global Talent Trends 2024 report, which shows that organizations adopting human-centered technology see higher retention and engagement [Mercer 2024].

Additionally, 30% of executives surveyed by Deloitte believe that CHROs should work closely with CIOs to optimize collaboration between humans and machines. Even more striking, 11% envision the CHRO role evolving into a Chief Human and Machine Resource Officer [Deloitte 2025].

Employees demand personalization — and AI makes it possible

Today, employees want more than just a job. They’re looking for purpose, wellbeing, and personalization. According to Deloitte, 60% of employees expect their company to increase their motivation, but only 33% feel that their managers truly understand what drives them [Deloitte 2025].

This is where AI comes in. Advanced systems already allow companies to:

  • Analyze stress signals through wearable devices.
  • Connect employees to personalized learning and development opportunities.
  • Use AI-powered dashboards to send tailored reminders and incentives aligned with each individual’s goals and interests [Deloitte 2025].

The Sparkclub Formula: Human-centered AI to boost engagement

At Sparkclub, we believe that AI should augment humans, not reduce them to data points. AI isn’t here to replace HR — it’s here to make it more powerful.

Our platform is designed to:

  • Provide intelligent dashboards that measure wellbeing, collaboration, and friction points.
  • Suggest hyper-personalized experiences — from training sessions to team activities — based on individual interests and behavior.
  • Equip HR teams with predictive insights to proactively address motivation and disengagement.

According to Deloitte, AI adoption is already reshaping the Employee Value Proposition (EVP). More than 70% of workers say they are more likely to stay at a company that helps them thrive in an AI-powered world [Deloitte 2025].

To lead this transformation, HR must:

  • Embrace cross-functional roles between HR and technology.
  • Prioritize ethical AI that respects employee autonomy.
  • Reimagine engagement not as a perk, but as a strategic imperative.

HR holds the key to aligning tech and trust

As companies adapt to AI, HR has the power to align technology with trust and performance with personalization. Platforms like Sparkclub allow HR teams to unlock this potential, scaling culture and connection with intelligence and actionable data.

AI isn’t here to replace HR — it’s here to empower it.

Sources & References

  • IBM CHRO Statement – “Why HR Should Lead the AI Revolution in Companies,” Infobae, June 2025
  • Mercer (2024) – Global Talent Trends Report: Empathy in Action: Designing Work for a New Era
  • Deloitte (2025) – Global Human Capital Trends Report: Reimagining the Workforce Experience for a Boundaryless World
  • Gartner – “How HR Can Prepare for the Generative AI Shift,” Gartner Insights, 2024
  • Accenture – “The CHRO as a Growth Executive,” Talent and Organization Report, 2023
  • IMD – “From CHRO to CHRO+AI: The Future of People Leadership,” IMD Business School, 2023
  • Washington Post – “No AI, No Job: Why Companies Like Duolingo and Shopify Are Mandating AI Literacy,” June 2025
  • Business Insider – “How Lattice Is Preparing for a World Where AI Agents and Humans Work Together,” June 2025
  • The Australian – “Balancing AI Agility With Workplace Stability,” June 2025